Burnbrae Farms: Confidence Through Service and Care

At Burnbrae Farms, one of Canada’s leading egg producers, operations run nonstop. With 8 grading stations nationwide, reliable equipment is essential. Their collaboration with SANOVO helps ensure smooth, efficient production through strong technology, customer care, and CarePlans that provide peace of mind.

"Chickens don't stop laying eggs"

Andy Woods, Production Manager at Burnbrae, has been with the company for more than 30 years and oversees grading operations nationwide. He knows that equipment uptime is crucial:

“Equipment uptime is very important to meet production goals because, with the raw material of eggs that we have coming in, we don't have the ability to shut it down. Chickens don’t stop laying eggs, so we can’t turn off that raw production.”

That’s why Burnbrae relies on SANOVO as a trusted partner.

“The service agreement that we have in place with SANOVO has built a lot of confidence across the network with all our maintenance teams, production staff, and plant managers. They know that the equipment is being maintained properly and the follow-up work is getting done on the correct schedules.”

Support under pressure

For Marco Trani, Head of Maintenance at Burnbrae’s Mississauga facility, dependability is what makes the difference:

“Contacting SANOVO support hasn’t been an issue. When I needed to get a hold of somebody, I got somebody pretty much right away. They were quick in responding, whether it was an email or a phone call.”

He recalls a late-night incident when the palletizing robot got stuck:

“It was around 9:00 at night. I called a SANOVO tech, and he answered the phone right away. He talked me through the fix, and it worked. It was much appreciated — such a simple solution, but it saved us a lot of time.”

Marco adds that the ongoing service visits are not just about fixing issues — they’re about learning:

“When SANOVO technicians come in, it’s a learning curve for me. If there’s something I’ve missed, they pick up on it and show me. It makes operating the equipment so much easier and gives me more confidence.”

Operator working with SANOVO equipment at an egg processing facility.

Peace of mind through partnership

For Ryan McLean, Director of Maintenance at Burnbrae, the structured SANOVO CarePlan has proven its value across all facilities:

“The SANOVO customer care team is proactive and reactive. They’re always there to help us with future problems, and they’re also reactive when we have issues to help us on day-to-day tasks.”

…“Our team has seen downtime improvements since we signed the contract, because the technicians that come on site see things that we are not capable of seeing, or they are proactive and tell us jobs that need to be done before we even get there.”

For Ryan, the impact is clear:

“The confidence the SANOVO contract gives me and my team is peace of mind. We have the ability to ask questions whenever we need — whether they’re on site or if we’re having issues in different areas.”

Operator inspecting egg trays in a SANOVO customer’s egg processing facility.

Proactive. Reactive. Reliable.

“The SANOVO customer care team is proactive and reactive. They’re always there to help us with future problems, and they’re also reactive when we have issues to help us on day-to-day tasks.”

Ryan McLean, Director of Maintenance at Burnbrae Farms

A reliable partner for the future

Across Burnbrae Farms, the collaboration with SANOVO has created stability, improved uptime, and strengthened confidence in daily operations. The SANOVO CarePlan allows Burnbrae to focus on its people, its processes, and its mission to deliver safe, high-quality eggs to Canadians every day.

As Andy Woods concludes:

“The partnership with SANOVO means a lot to Burnbrae. It’s reliability — knowing that when we come to work every day, we have another business partner that we can lean on to keep the business running forward.”

Eggs on trays being handled by SANOVO equipment in an egg processing facility.